General terms and conditions of sale

General terms and conditions of our online store and information for consumers

1. Prices

The prices of our e-commerce are indicated in Swiss francs. The amounts are net and VAT is included. The consumer acknowledges that Essence de Lune is not a taxpayer affiliated to the ordinary VAT roll. Therefore, it is not possible for the consumer to recover the input tax on the goods purchased.

It is noted that any optional supplement ordered by the buyer, any special handling or delivery, may be the subject of a separate estimate and specified by mail or e-mail.

Prices may vary according to the moment for any new special order that Essence de Lune should make at the consumer's request.

2. Warranty

Items covered by a warranty are subject to the conditions of the offer valid at the time of purchase. The warranty takes effect on the date of purchase of the item, as evidenced by the accompanying document, which we ask you to keep carefully. The following are not covered: damage caused by chance or by the purchaser, poor maintenance, failure to follow the operating instructions or instructions for use, inappropriate or improper use, normal wear and tear.

All goods are carefully checked by Essence de Lune before being shipped. Nevertheless, the delivered goods must be carefully checked upon receipt of the delivery, without delay. This is to exclude any obvious material and manufacturing defects that could be noticed despite the controls carried out by Essence de Lune, as well as any damage due to transport. Any defect or anomaly affecting the goods must be reported to Essence de Lune without delay.

3. Availability

Our delivery commitment cannot be guaranteed in the event of failure or non-compliance with supply deadlines on the part of our own suppliers, and insofar as this unavailability is not attributable to Essence de Lune. In case of unavailability of a product, we will inform you in a timely manner.

4. Delivery and transport

Available items are sent by post. The delivery time depends on the availability of the article, the opening of the Essence de Lune store, and can therefore not be precisely guaranteed. A contribution from you is required for each order.

Essence de Lune takes special care in the packaging prior to any shipment. Unfortunately, it is not impossible that a package may be damaged during transport and handling by the Post Office. Any damage must be reported to the Post Office within 8 days, according to their own general conditions of transport and guarantee. Essence de Lune cannot be held responsible for any transport damage.

5. Methods of payment

The methods of payment are: PayPal (credit card) - TWINT - Bank transfer to Essence de Lune account

6. Return or exchange of goods

Under Swiss law, Essence de Lune does not provide for any possibility or period of retraction or other right of return once the order has been placed. The buyer confirms that he/she is aware of these terms and conditions.

7. Data protection

All personal data will be considered as confidential. The information necessary for the management of the order will be processed by Essence de Lune and may be communicated to associated companies for the management of the order and the delivery of the goods.

8. Applicable law and jurisdiction

The applicable law is Swiss law (subject to the application of international private law). The place of jurisdiction is the place of residence of Essence de Lune. Any dispute of first instance will be dealt with by the Court of the Broye district in Estavayer-le-Lac.

The competent cantonal and federal courts are reserved.